Refund policy

Return Policy

We offer a 30-day return policy. This means you have 30 days after receiving your item to request a return.

Eligibility for returns

To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

Starting a return

To start a return, you can contact us at info@kamm.nl. Please note: returns must be sent to the following address: Rijksstraatweg 104c, 3632AD, Loenen aan de Vecht, The Netherlands.

If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

For any questions about returns, you can always contact us at info@kamm.nl.

Damages and issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item. This allows us to evaluate the issue and resolve it as quickly as possible.

Exceptions / non-returnable items

Certain types of items cannot be returned, such as perishable goods (like food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns on hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Sale items and gift cards cannot be returned.

Exchanges

The fastest way to receive the item you want is to return the item you have and place a separate order for the new item once the return has been accepted.

EU 14-day cooling-off period

Notwithstanding the above, if the goods are being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. As noted above, your item must be in the same condition as received: unworn or unused, with tags, and in its original packaging. You will also need a receipt or proof of purchase.

Refunds

Once we have received and inspected your return, we will notify you and let you know whether the refund has been approved. If approved, you will be automatically refunded within ten business days via your original payment method. Please remember it may take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at info@kamm.nl.